Return Policy

Custom-Made items with names/surnames/personal details (which make the item personal to the customer and can't be sold to any other customers) are Non-returnable/refundable. Due to the fact that they are custom. If there are no names or personal information on the custom item, they can be addressed in one of the following manners below if inspected and approved by Ietermago.

Returns may be requested within 7 days from receiving the product. Product must be returned unused, in its original condition and in the original packaging, and will be inspected once received. Only approved returns qualify for one of the below return options. Returns will be addressed in one of the following manners:

1. Exchange - You can exchange the goods for any other product(s) of the same value. Shipping fees will be due over and above.
2. Gift Card - Request a gift card in the form of a discount code to the value of the product(s) purchased excluding shipping fees.

*Note - All returns shipping is to be arranged by Ietermago, at the cost of the customer. Shipping costs are non-refundable. It is imperative that the correct shipping/collection address and postal code is provided by the customer, failing which Ietermago is absolved of any costs incurred nor held liable for any delays. To arrange a return please contact us by email at for delivery details.

In-person exchanges are not permitted as we are a strictly e-commerce store.

Please note that Ietermago is not liable for any errors made by the customer in variant selection on orders.
If the return is due to a quality defect, Ietermago will absorb the returns shipping costs and exchange the item(s) at no cost to the customer.